HSphere 2.0 has a fully automated billing system. Every time you add a new resource (domain, mailbox, account, etc.), it includes its price into your bill. When your credit becomes bigger than a certain amount, the system charges it from your credit card.

HSphere 2.0 billing system supports several payment types:

• Credit card - this type of payment allows you to pay for resources online. HSphere 2.0 supports several type of credit cards (Visa, Master Card, American Express, Discovery).
• Check - you must send a check to the specified location. After the check is received, the account will become available for use.
• Trial - in some plans you can sign up as a trial user, which will allow you to become familiar with the system. If you don't like it, you don't have to pay anything. If you like the system and decide to become a pay user, you will be charged for the services you used during the trial period.

A billing profile is a collection of your billing details, such as the number of your credit card or your postal address (for checks).

HSphere 2.0 supports multiple billing profiles. This feature gives you an opportunity to use several credit cards in turn, activating the one you would like to be charged. Also, you can share Billing information between your accounts. This means you can pay with one card / check for all your accounts. Settings are configured individually for each billing profile. You cannot modify billing information in any billing profile, you can only create a new profile. You cannot delete your billing profiles. Read the Billing Info section on how to create and manage your profiles.

When you sign up as a pay user, a new billing profile is created. To create a new account under an existing billing profile, select Account Info -> Add Account.

If you sign up as a trial user, no billing profile is created. Still, the system keeps track of all your purchases and includes them into your bills. You can see these bills on the Online Invoice page (see below).

To work with the billing system, select Billing in the user menu:

This will open several sub-items. Here is what they are for:

• Online price: lists prices for the resources (services) you can buy.
• Online invoice: shows your balance and charges for this specific billing profile.
• Online sum invoice: shows charges for any of your billing profiles broken down by payment intervals.
• Billing info: here you can view or modify your billing and contact info.
• Money back: here you can remove your account and claim your money back.

Let us now look at each of them in detail.

This page lists prices for the resources (services) that are or can be included into your account:

• Free Units: the minimum number of units of the resource you will initially get for free.
• Setup Fee: single-time amount payable at the moment when a unit of this specific resource is purchased.
• Usage Fee: the amount payable at the end of each payment interval for the resource you have used. It is also charged when you change to a different plan or delete this resource; in such case it is calculated for the period from the beginning of the payment interval to the moment of resource deletion or plan change. Usage fee is nonrefundable.
• Recurrent Fee: the amount payable at the beginning of each payment interval for the resource you have purchased. If a resource is purchased in the middle of the payment interval, the recurrent fee is calculated for the period from this moment to the end of the payment interval Recurrent fee is refundable adjusted for refund percentage.
• Refund Percentage: the part of the recurrent fee that will be returned to you if you cancel the resource.

Empty fields mean that the nothing is charged for this resource. If all fields for a specific resource are empty, this resource is free.

This page displays your current invoice for this billing profile. An invoice consists of consequent bills:

The Balance field shows how much money you have on your balance. A negative balance shows how much you owe for the services used. This is usually appropriate for users who pay by check and for credit card users whose credit cards failed to be charged.

• Description: the name of your current account.
• Amount: the amount accrued for the billing period. This amount consists of accruals for all resources, including the setup, recurrent and usage fee. However, it does not include or depend on factual charges, nor is it related to debits and credits to the account. In the example illustrated above, if you were accrued $104 setup fee, the Amount will show $104.00, even if your credit card has been immediately credited by this amount.
• From: the beginning of the payment period.
• To: the end of the payment period. In the example illustrated above, Opened means that the billing period has not finished.

A new bill is created for every new payment interval As you could have noticed, the initial setup fee is put in a separate bill. .

To view details of any bill in the invoice, click its Description in the first column. The picture below illustrates details of the initial setup bill:

This page shows invoice for any of your billing profiles. If you are just starting with your account, it will look similar to the following:

Select the profile from the box and press the Get Invoice button.

If you signed up as a trial user, no billing profile was created for your account. However, HSphere keeps track of all your purchases, which you can see on the Online Invoice page.

When you sign up as a new pay user, a new billing profile is created. To create a new account under an existing billing profile, select Account Info -> Add Account.

For details on this page see the Online Invoice section above.

This page displays billing information for the current billing profile. If you are a trial user, this page is your gateway to sign up to a pay plan:

If you have already signed up for a pay plan, your Billing Info page will show all details of your billing profile. The parameters you can change are at the top:

• New Billing Profile: Here you can create a new billing profile. After you create it, it will be the active profile.
• Change Billing Profile: Here you can activate any of you billing profiles. Select the profile you want and press Activate.
• Payment Interval: Here you can change the payment interval for your account. Payment interval can be different for various accounts within one billing profile.

This feature allows you to claim all your recurrent and usage payments back if you decide to quit hosting during the Money Back period. Mind that the setup fees for any resources will not be returned.

Not all plans allow to claim money back. To find out whether this feature is available under a plan, go to the signup/login page and click the link that says: To compare available hosting plans and price schemes, please click here. In the form that appears, check the boxes to the plans you want to compare or click the Plan group link to compare grouped plans and their price schemes. In the first section of the chart that appears find Money Back Guarantee.

To claim the money back, select Money Back in the Billing menu. The following page will appear: